Wednesday, December 17, 2014

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Some DMV offices might hold Saturday hours

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Albany/HV: Some DMV offices might hold Saturday hours
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Some DMV offices could soon be open on Saturday. It's all part of the Governor's goal of reducing lines and headaches at the DMV. Our Madeleine Rivera talked to customers about the possible changes.

STATEWIDE -- So, what's a typical day at the DMV like?

"Horrible. You take a number. You sit down. Your number gets called. It's crazy; it's chaos," said DMV customer, Lori McCann.

"I've been to Albany a few times, and I've been held up there an hour, an hour and a half. New York City is even worse. It's astronomical wait times," said DMV customer, Garth Pivoda.

These are the frustrations that the Governor wants to ease. As part of the state budget, some DMV offices will open its doors on Saturdays. Certain locations would be picked for the pilot program. And, if it works in selected counties, more offices statewide could see extended hours.

"We're always rushing around to get here before four o'clock during the week. I mean Thursdays are the late days, which is great. But, Saturdays would make life a lot easier here," said McCann.

At the Rensselaer DMV in Troy, customers are generally pretty happy about the service they receive. They said that's because this location is well-staffed. With more people helping customers, the waiting lines are shorter. So, for Pivoda, Saturday hours are not necessarily the best solution.

He said the best solution is to hire more staff.

"I think stretching the hours doesn't really benefit anything. I think it's a case of you've got to put cashiers on the window," said Rensselaer county clerk, Frank Merola.

Merola said because the Rensselaer DMV is run by the county, he's not forced to have Saturday hours. And, he said he's not stretching his budget past five days a week.

Still, some people are ready to take advantage of that additional day at the DMV.

"I wouldn't be rushing to get here now, two minutes before it closes," said DMV customer, Becky Thayer. ClientIP:, UserAgent: CCBot/2.0 ( Profile: TWCSAMLSP