When you bring your dog to the groomer, you expect it will be returned safe and sound. But that's not what happened in Gloversville, after a dog escaped and was hit by a car. And as our Maria Valvanis explains, that dog's family is now speaking out, hoping no else will suffer that experience.
GLOVERSVILLE, N.Y. -- On Tuesday Rachel Barnes mother dropped off her three dogs to All Breed Grooming on Bleecker St. But 10-year-old poodle, Cuddles, never made it home that night.
Barnes said, "I got a phone call from my mom saying our dog had got out at the groomers."
Cuddles somehow escaped out the front door, ran more than a mile and a half to the corner of Saratoga Blvd. and E. Fulton St. where he was hit and killed by oncoming traffic.
"He was like our best friend we used to call him our brother," said Barnes.
A distraught Rachel immediately went to the groomers to pick up her mothers other two dogs.
"I'm like the dog died, you are going to be held accountable, and I was upset I was raising my voice," said Barnes.
Because the groomer didn't know Rachel, he refused to release the dogs, and asked her to leave. According to a police report, the groomer's sister tried to close the door on Rachel, at which point Rachel hit her arm.
"At that point the door swung open, and the female proprietor struck the patron, subsequently breaking her nose," said Captain John Sira.
Rachel was rushed to the hospital with three broken bones in her nose, she'll have her first of two surgeries Monday.
Barnes said, "I don't care about my nose it's more about my dog."
Rachel says she hopes by sharing her story, others will be more cautious about where they drop off their pets. She also wants groomers to be required to have a plan in place in case animals get loose.
"My moms still going through her grieving process so we're taking one thing at a time. I just don't want this to happen to anyone else. I don't want this to happen to anyone else's dog," said Barnes.
Police say the family would have to take up a civil suit, if they want to go after the groomer for animal neglect. The owner of All Breed Grooming did not want to comment on camera.
Both parties say they plan to press charges.